San Antonio Customer Service & Keynote Speaker, For more info on T Scott Gross visit: http://www.texasspeakersbureau.com/ts... or call The Texas Speakers Bureau at: 1.877.882.5368 http://www.texasspeakersbureau.com/ Are Your Customers Saying, "WOW" If not, your business and profits are going elsewhere. T. Scott Gross provides the keys to delivering the WOW that keeps customers coming back for more. His secret formula for success is Positively Outrageous Service, or POS. What is POS? It's above-and-beyond service that attracts customers with a touch of creativity and personality. It can take many different forms, but it always follows a few simple rules: * POS is random and unexpected: The element of surprise is part of its power * POS is out of proportion: It's an extravagant gesture that catches attention. * POS involves the customer personally: It's an invitation to play that personalizes the service. * POS creates positive word of mouth: More powerful than advertising, POS generates its own buzz. T. Scott Gross is known as the author of four best-selling books, Positively Outrageous Service, Why Service Stinks: What You Can Do About It, When Customers Talk: Turn What They Tell You into Greater Profits, & MicroBranding: Power Your Brand to a Bigger Bottom Line. For more information on T. Scott Gross visit: http://www.texasspeakersbureau.com/ts...
T. Scott Gross | Keynote, San Antonio Speaker - Customer Service Speaker - YouTube |
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| Education | Upload TimePublished on 22 Jul 2011 |
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